Shipping policy

SHIPPING METHODS + RATES

Free Standard Shipping is offered on orders over $100 after discounts.

Our orders are shipped on business days (Monday through Friday, excluding major holidays.) Orders placed after Friday at 12:00 PM EST will be shipped the following business week.  We kindly ask that you anticipate 4-10 business days for standard shipping and processing.

TERMS OF SHIPPING + DELIVERY

Any lost package is the responsibility of UPS or USPS and any complaints or claims should be directed to UPS or USPS. Sugar & Palm, LLC is not responsible for any missed or rescheduled deliveries from UPS or USPS. If a package is marked as "Delivered", but you do not receive your product you must contact UPS or USPS and file a claim with them. 

SHIPPING CONFIRMATION

Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check the status of the order at your convenience. Should you have any questions about your order status, please contact us.

CANCEL ORDER

If you need to cancel an order you have already placed, please contact us with the subject "Cancel My Order" and include your order number in the email. Order cancellations must be made within 2 hours from order placement. We will do our best to accommodate your needs.